At Simonium Travel, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.
Who We Are
Simonium Travel operates through Simoniumtravel.com.mk
Owner of the Simoniumtravel.com.mk is Simonium Travel Ltd from Skopje, Macedonia (www.simoniumtravel.com.mk)
• Simoniumtravel.com.mk is our flagship website, where we offer our complete range of products and services directly to consumers.
• We also work with distributors (as discussed below) who manage the hosting, purchase and payment for our products and services.
What Information Do We Collect?
We collect two types of information from you on our websites, via email, and through our service providers and distribution partners. Personal Information is information that identifies you personally, such as your name and email address.
We also collect Other Information that does not identify you personally, such as gender, country of residence and other demographic information.
In order to purchase our products or services, it is necessary for you to disclose Personal Information, including your name, address, email address, phone number.
All payment transactions from Simonium Travel are carried by the system of our trusted partner SIX Saferpay, SIX Saferpay PCI DSS is a compliant, awarded by Visa, MasterCard and TDC by American Express.
Storage of financial data
The only institution which comes into contact with your financial data (credit card number) is our trusted partner SIX Saferpay PCI DSS compliant, awarded by Visa, MasterCard and TDC by American Express.
Before entering the credit card number the buyer is redirected to the secure website of the bank, where he/she puts the credit card number and confirms the transaction. The data is stored in a warehouse bank with the highest criteria for safe operation.
We do not collect any information of a financial nature as the number of cards and / or bank account number.
Your transaction will be processed through the portal recovery of credit cards of SIX Saferpay. The portal uses the latest technology to protect your data which allows the number of your card to be sent directly to the bank through a secure connection.
If you do not provide Personal Information when purchasing one of our products or services, we cannot confirm your purchase or fulfill your booking.
When you register with Simonium Travel, we ask for basic information including your name and email address, and Other Information such as your signup location. If you connect to Simonium Travel using Facebook, we may also collect information that you have chosen to make available in your Facebook privacy settings, including Personal Information such as your Facebook email address and Facebook username. Other Information such as your profile picture and friend lists, and any other Personal or Other Information you have chosen to make available.
When you visit Simoniumtravel.com.mk or any of our affiliates’ web pages that are hosted by us, our web server automatically recognizes and collects your IP address, which is assigned by your Internet Service Provider and does not identify you personally.
To help us analyze the usage of our websites and related services, and to send more relevant communications to you, we also collect and keep track of Other Information such as your website searches and bookings.
For example, if you frequently visit Skopje or Ohrid, we may send you special notices listing deals and popular products for those destinations.
If you are subscribed to any of our email marketing communications – including newsletters and destination alerts, it is necessary for you to disclose Personal Information such as your name and email address and Other Information such as your home country.
You can contribute to the site in a number of different ways, including writing reviews, uploading photos, filling out your public profile, and rating other users’ contributions. We may store these contributions (your “Content”), display them to other users, and use them for promotional purposes.
Note that if you include Personal Information in your Content, it can be used and viewed by others. We are not responsible for the information you choose to include in your Content.
Cookies and How We Use Them
“Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you.
Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our websites. To learn more about changing your browser’s cookie settings, please see the appropriate informational link:
• Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/Cookies-frequently-asked-questions
We use your personal information in the following ways:
• To provide you with the information you request about our products
• To send you email marketing messages and information
• To fulfill your bookings
• To confirm your purchases
• To ensure you are correctly billed
• To measure and track demographic details about our customers
• To target content on our website to more closely match your interests
• To target the appropriate content for email marketing messages to better match your interests
We will provide you with choices regarding the use and disclosure of your Personal Information for marketing purposes.
If you connect to Simonium Travel using Facebook, we may show you reviews, photos and tours that your Facebook friends have posted, shared, saved or purchased on Simonium Travel. Note that, if you have Facebook friends who are using Simonium Travel, they may also share information about you with us through Facebook. If you wish to prevent that sharing, please review your Facebook privacy settings.
We will not publish, sell or make available to third parties your personal information except to the competent national authorities in a manner and amount determined by the positive legislation of the Republic of Macedonia.
You can also choose to access third-party social media websites and services through Simonium Travel (such as Facebook and Twitter). When you do so, you are sharing information with those sites, and the information you share is governed by their privacy policies.
We also share your Personal Information with third parties contracted to provide us with marketing and data reporting services who are bound by an obligation of confidentiality and with other third-party marketing partners.
Email Communications You Can Expect to Receive from Simonium Travel
We may send to you marketing emails with information about Simonium Travel deals, destination and product news, sweepstakes, programs, etc., and other special promotions that we believe that you will find valuable, interesting or informative.
We will provide you with choices regarding our use of your Personal Information for marketing purposes.
If you are no longer interested in receiving future email marketing communications from Simonium Travel, you have several choices for opting out of future mailings:
• You may unsubscribe at any time by following the directions and link included in each email marketing message we send.
• When you register as a Simoniumtravel.com.mk member, you may click on “My Account” at the top of any page of our website and update your “Account Settings”
• You may email firstname.lastname@example.org and request to be unsubscribed by including your name, email address, and the words “unsubscribe” in the subject or message body.
Please note that, even if you opt-out of receiving future marketing communications from Simonium Travel, we will continue to send to you emails regarding your purchases and bookings, and regarding administrative information such as changes to our terms, conditions and policies.
If you make a booking or purchase at Simoniumtravel.com.mk, we may also send you information about new products, or ask your opinion about our websites, etc., so that we may improve our service to you and other consumers.
Our Security and Storage Measures
At Simonium Travel we seek to maintain the integrity and security of your Personal Information.
We use industry-standard encryption protocols when receiving and transferring your Personal Information. In fact, when you send Personal Information to us over the Internet, we first require that a “secure session” be established using Secure Socket Layer (SSL).
We seek to store your Personal Information in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your Personal Information by our employees or third parties.
However, no data transmission over the Internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. Simonium Travel will not be held responsible for events arising from unauthorized access to your Personal Information.
Simonium Travel will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether the security breach was related to the data transmissions from or to Simonium Travel and let you know what steps can be taken and have been taken to help rectify the problem.
Further action, such as reporting incidents to the police or other proper authorities, may also be required.
For some Simonium Travel services you can access and update your registration and Personal Information online.